Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SFLSOP001 Mapping and Delivery Guide
Source information on floristry products and services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SFLSOP001 - Source information on floristry products and services
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to source and use fundamental information about the floristry industry and the various products and services it provides. It requires the ability to identify appropriate information sources and to research, develop and maintain a knowledge base. This essential knowledge underpins effective performance for all sales, design and construction activities.This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses and those that specialise in corporate or special events. It applies to florists working at all levels including junior and senior florists, studio florists and floral designers.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must ensure use of:

computers and the Internet to source information

either electronic or hard copies of:

trade magazines

grower and other supplier brochures and information sheets

current plain English regulatory documents distributed by government regulators for:

environmental protection law

responsible service of alcohol provisions of liquor licensing law

food safety.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:

hold a qualification or Statement of Attainment in Floristry which includes this unit of competency or equivalent; and

have worked as a florist in the industry for at least three years where they have applied this unit of competency or equivalent.
Prerequisites/co-requisites
Competency Field Sales and Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source and use information about the floristry industry.
  • Identify the sales or operational need for industry and product information.
  • Identify sources of information on the floristry industry.
  • Access and interpret information about industry structure and operation and use to assist with sales and operational duties.
  • Obtain information on laws specifically relevant to the floristry industry and work compliantly.
       
Element: Source and use information on floristry products.
  • Use a range of methods to obtain information on products and services frequently sold by the floristry industry.
  • Read and interpret specific product information to develop product knowledge and enhance quality of work performance.
  • Identify features of the particular floristry product range of the business and use in day-to-day activities.
  • Obtain information on suppliers of floristry materials and use in day-to-day activities.
  • Record and store information for future use.
       
Element: Update knowledge of floristry industry and products.
  • Update knowledge of floristry industry, products and services regularly.
  • Seek feedback from colleagues and customers on experiences with floristry products and services.
  • Share updated information with colleagues.
       
Element: Source and use information about the floristry industry.
  • Identify the sales or operational need for industry and product information.
  • Identify sources of information on the floristry industry.
  • Access and interpret information about industry structure and operation and use to assist with sales and operational duties.
  • Obtain information on laws specifically relevant to the floristry industry and work compliantly.
       
Element: Source and use information on floristry products.
  • Use a range of methods to obtain information on products and services frequently sold by the floristry industry.
  • Read and interpret specific product information to develop product knowledge and enhance quality of work performance.
  • Identify features of the particular floristry product range of the business and use in day-to-day activities.
  • Obtain information on suppliers of floristry materials and use in day-to-day activities.
  • Record and store information for future use.
       
Element: Update knowledge of floristry industry and products.
  • Update knowledge of floristry industry, products and services regularly.
  • Seek feedback from colleagues and customers on experiences with floristry products and services.
  • Share updated information with colleagues.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information about the floristry industry.

1.1 Identify the sales or operational need for industry and product information.

1.2 Identify sources of information on the floristry industry.

1.3 Access and interpret information about industry structure and operation and use to assist with sales and operational duties.

1.4 Obtain information on laws specifically relevant to the floristry industry and work compliantly.

2. Source and use information on floristry products.

2.1 Use a range of methods to obtain information on products and services frequently sold by the floristry industry.

2.2 Read and interpret specific product information to develop product knowledge and enhance quality of work performance.

2.3 Identify features of the particular floristry product range of the business and use in day-to-day activities.

2.4 Obtain information on suppliers of floristry materials and use in day-to-day activities.

2.5 Record and store information for future use.

3. Update knowledge of floristry industry and products.

3.1 Update knowledge of floristry industry, products and services regularly.

3.2 Seek feedback from colleagues and customers on experiences with floristry products and services.

3.3 Share updated information with colleagues.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about the structure and operation of the floristry industry from these sources:

an industry association

a trade magazine

a relay organisation

obtain plain English information about laws specifically relevant to the floristry industry from:

local liquor licensing regulator

local food safety regulator

use this range of methods to obtain information on products and services frequently sold by the floristry industry:

personal on-site observation of retail and online florists

accessing and reading promotional information including product brochures

reading trade magazines

sourcing information from growers

use the Internet to research and obtain information on this range of suppliers of floristry materials:

major flower and plant material growers and wholesalers located:

locally

regionally

intra state

interstate

overseas

major local wholesale suppliers of:

foodstuffs and alcohol

horticultural items

novelties and toys

presentation materials

wrapping and packaging materials.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on:

structure and operation of the floristry industry

products and services sold by the floristry industry

floristry industry suppliers

structure of the floristry industry and for a range of business types:

key operational characteristics

business to business relationships

primary functions of these types of organisations; especially those with which the organisation has a relationship:

distribution organisations

growers

industry associations

relay services

supply organisations

basic aspects of local state or territory and commonwealth laws specifically relevant to the floristry industry:

environmental protection:

requirements that must be met by floristry businesses when sourcing and selling imported or rare, endangered, protected or quarantined plants

enforcement role of Australian Quarantine and Inspection Service (AQIS) and state or territory national parks and wildlife services

responsible service of alcohol provisions of liquor licensing law:

requirements that must be met when selling alcohol as part of gift hampers

food safety:

requirements that must be met when handling and selling food items as part of gift hampers

major categories of floristry products and services sold by the industry and their key features:

ancillary merchandise

cash and carry arrangements

corporate products and services

custom-made products

design consultancy

event products and services

display or stock items

horticulture products

relay organisation

special occasion products and services

transportation and delivery

methods and formats used to record and store information:

self-produced information sheets

portfolios

electronic or hard copy files.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use information about the floristry industry.

1.1 Identify the sales or operational need for industry and product information.

1.2 Identify sources of information on the floristry industry.

1.3 Access and interpret information about industry structure and operation and use to assist with sales and operational duties.

1.4 Obtain information on laws specifically relevant to the floristry industry and work compliantly.

2. Source and use information on floristry products.

2.1 Use a range of methods to obtain information on products and services frequently sold by the floristry industry.

2.2 Read and interpret specific product information to develop product knowledge and enhance quality of work performance.

2.3 Identify features of the particular floristry product range of the business and use in day-to-day activities.

2.4 Obtain information on suppliers of floristry materials and use in day-to-day activities.

2.5 Record and store information for future use.

3. Update knowledge of floristry industry and products.

3.1 Update knowledge of floristry industry, products and services regularly.

3.2 Seek feedback from colleagues and customers on experiences with floristry products and services.

3.3 Share updated information with colleagues.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the sales or operational need for industry and product information. 
Identify sources of information on the floristry industry. 
Access and interpret information about industry structure and operation and use to assist with sales and operational duties. 
Obtain information on laws specifically relevant to the floristry industry and work compliantly. 
Use a range of methods to obtain information on products and services frequently sold by the floristry industry. 
Read and interpret specific product information to develop product knowledge and enhance quality of work performance. 
Identify features of the particular floristry product range of the business and use in day-to-day activities. 
Obtain information on suppliers of floristry materials and use in day-to-day activities. 
Record and store information for future use. 
Update knowledge of floristry industry, products and services regularly. 
Seek feedback from colleagues and customers on experiences with floristry products and services. 
Share updated information with colleagues. 
Identify the sales or operational need for industry and product information. 
Identify sources of information on the floristry industry. 
Access and interpret information about industry structure and operation and use to assist with sales and operational duties. 
Obtain information on laws specifically relevant to the floristry industry and work compliantly. 
Use a range of methods to obtain information on products and services frequently sold by the floristry industry. 
Read and interpret specific product information to develop product knowledge and enhance quality of work performance. 
Identify features of the particular floristry product range of the business and use in day-to-day activities. 
Obtain information on suppliers of floristry materials and use in day-to-day activities. 
Record and store information for future use. 
Update knowledge of floristry industry, products and services regularly. 
Seek feedback from colleagues and customers on experiences with floristry products and services. 
Share updated information with colleagues. 

Forms

Assessment Cover Sheet

SFLSOP001 - Source information on floristry products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SFLSOP001 - Source information on floristry products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: